Returns & Refunds Policy

The reservation deposit taken when you add an RV to your cart and check out is fully refundable at any point before you approve a delivery date. Request a refund by replying to your reservation email or calling us, and we return the full amount to the original payment method within 5–7 business days.

Once you approve a delivery date, the unit is committed to a carrier and the deposit becomes non-refundable except as described in the sections below. We always tell you clearly, in writing, at the moment that changes.

You or an authorised adult must be present when the RV arrives. Walk the unit with the driver and note anything that concerns you on the delivery acceptance form before signing. Take photographs of anything unclear. Signing without notes indicates the RV arrived as described.

Transit damage is the carrier’s responsibility and must be recorded on the delivery paperwork at the time of arrival. We open and manage that claim on your behalf at no cost to you.

If within 7 calendar days of delivery you discover a material defect that was not disclosed in the listing, inspection report or your pre-purchase communications, contact us with photographs and a description. Material means a fault that meaningfully affects the safety, habitability or value of the RV — structural damage, water intrusion, a failed appliance, or a non-functioning major system.

We will choose, in consultation with you, one of: arranging and paying for repair through our certified technician network; issuing a price adjustment reflecting the cost of repair; or collecting the RV and issuing a full refund of everything you paid us, including delivery.

Normal wear consistent with the stated condition, cosmetic marks that were photographed in the listing, and consumable items (batteries, tyres, filters, seals at end of life) are not material defects on a used unit.

RVs are titled vehicles, not general merchandise, so we cannot offer an unconditional change-of-mind return once title has transferred and the unit has been delivered.

If you change your mind before delivery is scheduled, your deposit is refunded in full with no questions asked. If you change your mind after scheduling but before dispatch, we refund the deposit less any carrier cancellation charge actually incurred, which we itemise for you.

Email support@caravan-avm.com or call +1 (888) 626-7576 with your stock number and order reference. Include photographs and a short description of the issue.

We acknowledge every request within one business day and give you a decision within three business days. Approved refunds are issued to the original payment method, and bank-transferred balances are returned to the account they came from.

Where we accept a return for an undisclosed material defect, we pay all collection and return transport costs. Where a return is agreed for any other reason at our discretion, return transport is quoted at cost and deducted from the refund.

Do not attempt to return an RV yourself. All collections are arranged by us with insured carriers.

You may cancel a reservation at any time before delivery is scheduled with no charge. Cancel by replying to your reservation email or calling us.

We may cancel an order if the unit sells through another channel before your deposit is captured, if we cannot verify your identity or delivery address, or if pricing was published in obvious error. In every such case you receive a full and immediate refund.