Warranty & Inspection Policy

Every RV we sell goes through a documented multi-point inspection before it ships, covering: roof and sealant condition; sidewall and window seals; all appliances (refrigerator, furnace, water heater, air conditioning, cooktop); 12V and 120V electrical systems; fresh, grey and black plumbing; propane system and leak-down test; tyres, brakes, bearings and suspension; slide-out operation; and awning function.

Findings are recorded and shared with you before delivery. Anything not rectified is disclosed in the listing.

New units carry the full manufacturer’s factory warranty, typically 12 months bumper-to-bumper plus 24–36 months structural, depending on the builder. Component makers (appliances, axles, tyres) provide their own separate warranties.

Warranty work can be performed at any authorised service centre for that manufacturer. Our service team helps you find one and open the claim.

Used units include a 30-day limited warranty from the delivery date covering the major systems verified at inspection: refrigerator, furnace, water heater, air conditioning, water pump, and the 12V and 120V electrical systems. On drivable units it also covers engine and transmission.

Coverage is limited to parts and labour for a covered failure and does not extend to consumables, cosmetics, or faults disclosed in the listing.

Normal wear consistent with the stated age and condition; cosmetic marks disclosed in listing photographs; consumable items (tyres, batteries, filters, bulbs, seals at end of service life); damage from misuse, accident, freezing, or failure to maintain; any modification made after delivery; and water intrusion arising from a failure to reseal the roof and seams on schedule.

Extended coverage of up to 7 years is available at checkout through our third-party administrator, covering major mechanical and appliance systems with a per-visit deductible.

Terms, exclusions and the cancellation window are set out in full in the contract document supplied before purchase. Extended contracts are always optional and never a condition of sale.

Contact support@caravan-avm.com or call +1 (888) 626-7576 with your stock number, a description and photographs. Do not authorise repairs before we approve the claim — unapproved work is not reimbursable.

We respond within one business day and, where the claim is covered, arrange the work through our certified technician network.